Analogue Inc is an IT firm which is a company under PG and Sons, designed for future excellence where we provide paramount services pertaining to the field. Analogue Inc is the only company that will be fully based on pure IT and computer applications.

Job description
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels such as phone calls, messages, live chat, etc
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support
  • Inbound and Outbound Communication in focus of IT services and branding & marketing
Other Requirements
  • High school diploma, general education degree or equivalent
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support
Other Specification

Interested candidates should apply with complete CV giving details of their age, educational qualifications, experience and current & expected salary, clearly mentioning their contact address and telephone/mobile number to hr@analogueinc.com.np

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